Frequently Asked Questions
Everything you need to know about your Shop Katydid experience.
How long will it take for my order to arrive?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days within the continental U.S., while priority options are available at checkout.
What is your return policy?
We offer a 30-day return window for all unwashed and unworn items with original tags attached. Simply visit our returns portal to start your claim and receive a prepaid shipping label.
How do I know which size to choose?
We provide a detailed size guide on every product page. If you are between sizes, we generally recommend sizing up for our loungewear and staying true to size for our graphic tees.
Do you ship internationally?
Yes, Shop Katydid ships to most countries worldwide! International shipping rates and delivery times are calculated at checkout based on your specific location.
Can I modify or cancel my order after it has been placed?
Because we aim to ship orders as quickly as possible, we can only make changes or cancellations within 1 hour of purchase. Please contact our support team immediately for assistance.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and interest-free installment options via Afterpay.